Privacy Policy

1. Information We Collect

A. Information You Provide

When you place an order, create an account, contact customer support, or upload customization materials (such as engraving text, font choices, or image files), we collect the information you provide, including:

• Name, email address, billing and shipping address, phone number

• Payment or billing details (processed securely through our payment gateway)

• Customization data you upload or enter (text, fonts, images)

• Any messages or communications you send us

B. Information We Automatically Collect

When you visit our website, we may automatically collect:

• Device and browser type

• IP address

• Cookie identifiers and tracking technologies

• Pages visited, time spent on the site, and navigation behavior

c. Information From Third Parties
We may receive information from analytics providers, advertising networks, or social platforms (if you choose to log in or interact via those channels).

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and improve our Services

• Process orders, including customized and personalized products

• Send order confirmations, invoices, and updates

• Communicate with you regarding order status or promotions (you may opt out of marketing emails)

• Fulfill and verify customization instructions such as engraving text or uploaded artwork

• Detect and prevent fraud or unauthorized access

3. Sharing of Your Information

We may share your information only when necessary:

• With vendors, service providers, and contractors who assist in order fulfillment, engraving, shipping, and analytics (bound by confidentiality agreements)

• To comply with legal requests, protect rights, or prevent harm

• During a merger, acquisition, or business transfer, where confidentiality is maintained

• With partners who co-offer services, but only when you are informed and given control

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, remember preferences, and enhance your shopping experience.
You can configure your browser to reject cookies, though certain features of our site may not function properly.

5. Your Choices and Controls

• Email Preferences: You may unsubscribe from promotional emails at any time using the “unsubscribe” link. Transactional emails (order updates, receipts) will still be sent as needed.

• Access and Correction: You may access or update your information by contacting us.

• Cookie Settings: Manage or disable cookies in your browser settings.

• Customization Data: Removing customization details may prevent us from fulfilling your personalized order.

6. Data Security and Retention

We use physical, administrative, and technical safeguards to protect your information.

• Personal and customization data are encrypted at rest and in transit (AES-256 and TLS 1.2+).

• Access is limited to authorized personnel with a legitimate business need.

• Data is retained only as long as necessary for fulfillment, legal compliance, or operational reasons, then securely deleted or anonymized.

7. Marketplace Data Handling

We sell products through several online marketplaces, including Amazon, Etsy, Walmart, and eBay. When you place an order through these platforms, we receive only the information necessary to fulfill your order—such as your name, shipping address, and product details—from the marketplace.

We do not receive or store full payment information, and we handle all marketplace data in accordance with the specific platform’s data protection and privacy requirements.

Marketplace order data is securely transmitted through encrypted APIs or authorized integrations, stored within our secure systems, and used exclusively for the purpose of processing and fulfilling orders, providing customer support, and handling returns or warranty claims.

We do not share or resell marketplace data, and we permanently delete or anonymize all marketplace order information after it is no longer required for business or legal purposes.

8. Contact Us

If you have questions or wish to access, correct, or delete your personal data, contact us at:

Best Friend Services
3717 West Belfair Valley Road, Unit 111
Bremerton, WA 98312
Phone: 360-307-0103
or by contact us form

9. Changes to This Privacy Policy

We may update this policy from time to time. When changes are made, we will revise the Effective Date above. If updates are material, we will provide additional notice via email or on our website. Continued use of our Services after any update constitutes your acceptance of the revised policy.